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Public Sector Insights

Article

Implementing agile ways of working in IT to improve citizen experience

– Government agencies are under pressure to deliver more and better services to their stakeholders. Agile ways of working can be transformative.
Executive Briefing

Transforming healthcare with AI: The impact on the workforce and organizations

– Artificial intelligence (AI) has the potential to transform how healthcare is delivered. A joint report with the European... Union’s EIT Health explores how it can support improvements in care outcomes, patient experience and access to healthcare services. It can increase productivity and the efficiency of care delivery and allow healthcare systems to provide more and better care to more people. AI can help improve the experience of healthcare practitioners, enabling them to spend more time in direct patient care and reducing burnout.
Article

Transit investments in an age of uncertainty

– Here are some ways that cities and rail operators can shape the mobility system to incorporate new technologies.
Article

The case for accelerating financial inclusion in black communities

– A lack of financial inclusion for black Americans exists at every level of the financial system. Understanding the sources of... exclusion is the first step to fixing the system.
Report

A government blueprint to adapt the ecosystem to the future of work

– Digital and artificial intelligence technologies will likely have a substantial economic and social impact. Governments can act... now to create shared prosperity and better lives for all citizens.

Featured Publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Accelerating AI impact by taming the data beast

– Government agencies seeking to deploy artificial intelligence face hurdles in data awareness, availability, and quality. A five-step,... mission-based data strategy can help sidestep these challenges.
Report - McKinsey Global Institute

The social contract in the 21st century

– Economic outcomes and the relationship between individuals and institutions have shifted for workers, consumers, and savers in... advanced economies.
Article

Why does prosperous King County have a homelessness crisis?

– A careful analysis reveals a primary driver of homelessness in Seattle and King County and a costly, multifaceted solution to... the problem.
Article

Building the tech talent pipeline

– By taking a data-driven approach, regions can pinpoint the strengths and gaps in their pool of tech talent and prioritize investments... to boost competitiveness and collaboration.
Article

How inclusive design can reconnect people with government

– Scandinavia has been an example to many nations on bridging the gaps between governments and their people. Here are a few ways... the public and private sectors use design to connect with residents.
Article

How smart choices on taxation can help close the growing fiscal gap

– The growing fiscal gap has policy makers in a difficult position. Swift action in a few areas can help them improve the operational... efficiency of fiscal systems.
Report - McKinsey Global Institute

Affordable housing in Los Angeles: Delivering more—and doing it faster

– Addressing the housing shortage is an opportunity to reimagine Los Angeles.
Article

Capturing value from IT infrastructure modernization in the public sector

– Government agencies have struggled to match the private sector in modernizing IT infrastructure. By reimagining the business case... and executing more effectively, they can unlock value through greater efficiency and improved performance.
Interview

Leveraging technology to improve security and traveler experience

– In this interview, Patricia Cogswell, the deputy administrator of the US Transportation Security Administration, discusses how... the organization innovates and stays in front of risks.
Interview - Voices on Infrastructure

Pivoting to modular construction: An interview with Mark Skender

– Achieving a fully integrated modular construction offering relies on pragmatic leadership and a people-first culture.
Article - Voices on Infrastructure

Working together to tackle the UK housing crisis

– Encouraging UK governments and construction companies to scale modern methods of construction can help address concerns over diminishing... housing as well as prepare the emerging workforce to manage it.
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